August is traditionally a time for summer holidays and various critical issues affecting company operations. Precisely during this period DEUTZ ITALY faced an extraordinary challenge: the task was to manage and complete 4 naval orders in parallel. The Service operational teams not only had to work in Italy but also travel as far as Equatorial Guinea. An incredible undertaking that demonstrates the technical solidity of DEUTZ Italy Service team, as well as their ability to plan and coordinate in highly complex situations..
4 orders, one goal: business continuity
Behind every ship, every engine, and every spare part is the request of a customer who relies on DEUTZ Italy to restart their operations without delay. This was the common thread that guided the interventions, many of which were planned for last spring. Unfortunately, however, due to various factors, they were all concentrated in the same period, at a critical time such as late July and early August. This made the challenge even more demanding, but at the same time it strengthened the team’s cohesion.
Let’s take a closer look at the operations we’re talking about!
Ravenna – Supply Vessel
In just three weeks, the technicians overhauled 2 Niigata inline-eight engines. It was a meticulous work: every component was checked, overhauled, and put back into efficiency with the precision that only experience can assure.
Napoli – Supply Vessel in dry dock
Here, the intervention required an even more complex approach. The two Z-Pella Niigata complex and delicate azimuth propellers, were disassembled, transferred to Sicily, reworked in the workshop, and reinstalled in record time: just 21 days.
A logistical challenge that required ongoing collaboration between technicians, workshops, and external partners.
Livorno – Tugboat
On this tugboat, specialists tackled the overhaul of the upper part of two 9-cylinder in-line MAN engines, models 27 and 38. Each stage of the work required the utmost attention to comply with international safety and reliability standards.
Equatorial Guinea – Port of Malabo
The most distant operation took place at the Port of Malabo, aboard a supply vessel for its international customer. Here, DEUTZ Italy technicians overhauled 3 Cummins QSK50 engines. And of course, there were challenges involved in international operations. Spare parts were delayed by customs, but thanks to the teams’ perseverance and collaboration with the customer, the work was completed successfully. This was tangible proof of DEUTZ Italy’s ability to operate in complex international environments.
Unprecedented coordination on a global scale
To complete the 4 simultaneous interventions, it was necessary to deploy more than twenty professionals, divided into teams:
- 6 technicians went to Ravenna
- 5 technicians were chosen for Naples
- 6 technicians in Livorno
- Finally, for Malabo (Equatorial Guinea), further 6 technicians.
Simultaneous management required constant communication, daily updates, and meticulous organization. Despite the challenges of the summer months, everything was completed on schedule, generating a total value of approximately €1.5 million in spare parts and Service.
DEUTZ Italy Service: a combination of technology and precision
The success of these orders is not only measured by the number of engines put back into service, but in the earned trust. In Equatorial Guinea, the shipowner had evaluated alternatives, but ultimately chose DEUTZ Italy for its reliability, expertise, and rapid response capability.
Its Service strength also lies in the collaboration between internal DEUTZ staff and partner workshops, which together form a network of skills capable of tackling any challenge, anywhere in the world.
DEUTZ Service is based on 4 key principles:
- Customer proximity, with technicians becoming the face of the company, gathering valuable information in the field to constantly improve work.
- Assistance beyond repairs, because simply “fixing” an engine isn’t enough for Deutz; it also creates customized, unconventional solutions with maximum efficiency.
- The value of teamwork, to never compromise on engine quality and to find strength in the daily commitment of their technicians.
- Leadership of a company that closely experiences the operational reality, as shown precisely by events like these, far from a “desk”.
More support, more growth
With over two million Deutz engines in operation worldwide, the goal is to ensure reliable performance over time. To achieve this, the company is investing in new operating locations, improved strategies, and innovative digital tools.
Support cannot be considered just as a service, but as a cornerstone of customer satisfaction and long-term business profitability.
In conclusion, the experience in August demonstrated how DEUTZ Italy can tackle extraordinary challenges, such as 4 parallel orders and hundreds of working hours. And all of this would not be possible without a team capable of transforming complexity into shared success, thanks to passion, technology, and the commitment of its people.